With the uprising trend that remote jobs and business process outsourcing is having in the last years, the tables have turned around, and now, offshore outsourcing is a well-define process and has become easier to comprehend.
However, a new challenge has arisen as outsourcing services become a more competitive market each year: How to manage your outsource offshore team, and which is the right one for your business operating procedures?
If you have decided outsourcing is a good choice for you, its time
to consider management and handling workflow efficiently to your offshore team.
Therefore, here are 4 Essential Tips For Managing an Offshore Outsourcing Team.
1. The Right Partner
Choosing a great offshore partner will get you better results and fewer challenges in the future. An agency with experience working with customers abroad, particularly with companies located in your country, and one that uses standardized operating procedures and software valid worldwide, is a good starting point.
A well-trained agency will understand what your clients want and get things done the right way, many offshore organizations, provide presentations of their company and previous work experiences to ensure they are the right fit for the job.
A proficient offshore team will communicate efficiently with your in-house employees, align itself with your working hours, and adapt to your standard operating procedures.
2. Efficient & Effective Resources
If you want to ensure positive results out of your offshore team, you have to test them in various areas to confirm they are fit for your expectations.
By asking smart job-related questions to your offshore agents and trying out their technical skills, you’ll be able to determine if they have the necessary experience to complete a task before assigning it.
Choosing suitable and well-prepared candidates for your tasks will increase efficiency and effectiveness in your offshore team, which will save you money in the long run.
3. Standard Operating Procedures
In specialized fields, professionals develop their operating procedures to make their work more efficient and keep on challenging themselves to do a better job.
However, many businesses use Standard Operating Procedures (SOPs) that are endorsed worldwide to work with professionals from multiple countries and offshore centers in the same fashion.
Many offshoring agencies use international valid working procedures.
Nevertheless, to make sure your offshore team works exactly like your in-house, you should share your SOPs with your outsourcing partner.
3. Standard Operating Procedures
In specialized fields, professionals develop their operating procedures to make their work more efficient and keep on challenging themselves to do a better job.
However, many businesses use Standard Operating Procedures (SOPs) that are endorsed worldwide to work with professionals from multiple countries and offshore centers in the same fashion.
Many offshoring agencies use international valid working procedures.
Nevertheless, to make sure your offshore team works exactly like your in-house, you should share your SOPs with your outsourcing partner.
4. Set Work Orders & Daily Tasks
Lastly, most projects fall flat due to poor administration. Distributing the work and making sure that it gets done within the deadline is the Project Manager’s (PM) job. However, things can go wrong when there isn’t a solid project plan.
An easy way to avoid complications is to set descriptive work orders listing the necessary tasks needed to complete the job within a timeframe, and send them to your offshore team through a platform of your choice.
You can allow the offshore team manager to alter the job process in case there’s a problem, or to be creative and come up with a more efficient way to get the job done, as well.
You have to choose a web-based project management platform that allows you and your offshore team to track assigned work orders, communicate, and report whatever doubts or obstacles they encountered.
Bottom-line
Hiring a proficient offshore team will not only save money by reducing your HR costs but will help you get more work done. Nevertheless, to get the most out of the outsourcing experience is important to manage your offshore team efficiently and check their performance.
With these four essential tips, your offshore team will be far more efficient and provide better results, allowing your business to run smoothly and open to future ventures.
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